HOW RENDA WORKS
1. Register on the site to rent products and add your own listings. Publicly, only the name of the service user is displayed, other information is visible only to the service provider. Once you have added your payment information, the payment service provider Stripe will accept the provided information within 24 hours, after which the service will be fully available to you. Learn more about the payment service provider Stripe.com
2. Search for a product or add your own announcement. It is possible to ask for a deposit for the product. However, please note that the product provider and renter agree on a security deposit personally. The deposit cannot be charged through the payment service provider.
3. Suggest a rental or accept a rental request. You can contact other users privately or comment publicly. For security reasons, all transactions must be made through the Renda website, and contact information such as phone number or email may not be disclosed. The administration will delete users who do not comply with the terms of use.
4. Pick up and return the product as agreed. Renda has the right to remove a user who does not respect Renda’s community standards. Renda recommends picking up and returning the product in a public place. Please pay special attention to hygiene and safe handling during the COVID-19 pandemic.
5. Follow the general terms and conditions, and read the rental conditions.
6. Give feedback after the rental to ensure the safety and reliability of the service for all parties.
7. Add the Renda website to your smartphone screen like an app, on iOS systems you can open the Renda website in Safari, opening the bottom bar key with an arrow and adding it to the home menu
Please contact our customer service in case you cannot find an answer to your question on the website.
OTHER SAFETY CONSIDERATIONS
- Covid-19 safety and hygiene instructions. Ensure high hand hygiene, and when possible, maintain an adequate safety distance when retrieving and returning the rental product. We recommend using face masks in situations where you meet other people. If you have any symptoms or suspect you may be infected with Covid, cancel your appointment and arrange a new rental period. You can find valid instructions on the website of the Department of Health and Welfare.
- The online service only shows your name to other users and does not display your exact address.
- Upon logging in, choose a strong password to prevent any dishonest party from logging into your profile. Change your password immediately if you suspect it has fallen into the wrong hands. Change your password often enough.
- The rental fee will be charged from your debit card when the rental has been agreed by both parties involved. For more information on the payment service provider and secure payment, please visit Stripe.com
- We recommend that products are rented and returned in public places. Communication between the parties outside the service is strictly prohibited, as the service cannot guarantee the security of transactions in this case.
- It is possible to ask for a safety deposit for the product, please note that this is between the users to disclose, as a possible deposit cannot be charged through the payment service provider. We recommend that you make a written agreement on the pledge and agree on the terms carefully.
- Please contact us immediately if you have any doubts about the authenticity of an announcement, or the honesty of a user-account. Our customer service will find out and contact the authorities if necessary. You can add the meeting place to the text of the announcement, for example, pick-up of the product in front of Kulosaari metro-station.
- For security reasons, all communications should be made through the Renda-website, and contact information such as telephone number or email should not be disclosed. The administration has the right to remove users who do not comply with the terms of use.
TIPS AND INSTRUCTIONS FOR CREATING A RENTAL ANNOUNCEMENT
The category you choose is one that you believe the renter is likely to be looking for that specific product. The renter can also search for the product by name or map. Sometimes products would suit under several categories, however keep in mind the overall theme for the product usage. For example, if you have a party tent for rent, the renter is more likely to look for the product under the category of party supplies, rather than search from the tent-category.
In the title, it is worth mentioning only the name of the product and possibly the brand of the product, so that the product can be easily found when searching on Renda.
The price is the amount the renter pays for the product and additionally there will be charge 15% service fee from the renter. Renda’s service fee of the lender is 5% of the rental price and it will be deducted from the amount and the balance will be credited directly to your account. Remember to add account information to the service!
The rental period is usually stated in days. The time is chosen according to the product in question and its intended use. Only one rental period can be selected for the announcement, but the admin of the announcement can later change the time or tell about possible options in the description field.
For example; Leena has completed all high school biology courses. She won’t need her biology books until a year later when it’s time to start studying for her finals. One high school period lasts less than two months, during which Leena chooses a month for the rental period.
Toivo lives near the beach and has a Stand up paddle board, that he is happy to rent. Toivo puts up his announcement on Renda, and chooses an hour for the rental period. Thanks to the close location of the beach, there is no need to set aside time for transportation, so Toivo can rent his Sup-board for several avid Suppers during the same day.
The description of the product should be made as clear and truthful as possible. The more detailed your product description is, the more likely the renter will be interested. The service provides an option to send private message to the admin of the announcement, however the potential renter usually chooses another product if the description is insufficient. Be sure to also mention if you want to include special conditions in your rental.
It is possible to add special conditions to the description field. For instance, admin of the announcement can indicate certain conditions of use; the special condition may be an indication of the product requiring washing in the laundromat or whether it can be machine washed.
A deposit is good to ask if you are renting a product of more value. The Renda community is based on trust. In case of placing a safety deposit on the product, please note that this is between the users to disclose, as a possible deposit cannot be charged through the payment service provider. We recommend that you make a written agreement on the pledge and agree on the terms carefully
For more information on product pick-up, you can write in more detail about your availability and add a place where the rental can easily be handed over and product picked up. For example, you can write; at work on weekdays until 5 pm, meeting place in front of Kalevankatu R-kioski. In this case, the renter already knows when browsing the announcement that the product cannot be picked up during the day.
The location is the area where the product can be rented. It is not recommended for the product renter to provide a home address.
The images should be of high quality and have the product clearly displayed. Also, always remember to take a picture of the product before picking it up, and upon returning it, for proof of possible damage.
FAQ
How do I get my commission on rented products?
Do I have to pay taxes on my rental income?
Yes, when you rent products through the Renda service, you need to pay taxes on rental income. Record the rental income and report it to the taxpayer at vero.fi. You can see all your orders in Settings> Subscriptions. Please note that you can deduct from taxation all costs incurred directly from the rental, such as Renda's 5% service charge. More information on taxation at vero.fi
How do I close my account?
Why do I need to inform my bank account information to Renda and what is Stripe and PayPal?
Stripe and PayPal are the payment service providers that Renda uses to transfer payments. Learn more about Stripe at stripe.com and PayPal at Paypal.com. We need your bank account information so that the users are able to rent products for others. Stripe and PayPal will transfer your commission directly to your account in approximately seven business days. When choosing a payment service provider Stripe, there will be no additional costs, if you choose PayPal, a commission will be added to PayPal’s costs.
What happens if the product I rent breaks down or is damaged?
If the product breaks down during the rental period, please contact the renter and Renda customer service as soon as possible. Please describe carefully what has happened to the product. If you have paid a deposit to the landlord and you have agreed that if the product breaks down, you will lose the deposit, then the renter do not need to pay back the deposit. The renter is responsible for the product and when the product breaks down, both parties will agree on the situation themselves. Renda is not responsible for products or rentals. Renda has the right to remove users who do not follow the general guidelines. We recommend giving feedback and contacting us in case of damage.
Renda is not responsible for the products or the rental, if the renter does not return the product, report the renter to Renda customer service at renda@renda.rent and give the user feedback. This allows us to remove the renter from the website. Renda recommends requesting a deposit from the renter. Renda has the right to give infomation of the user to authorities.
How do I contact Renda customer service?
Add your product in the Add a listing section, select the appropriate category and fill in the product information as accurately as possible. You will get a notification by email and into the Renda service once you have received the rental proposal. Accept the rental proposal, after approval the renter's money will be transferred to the Renda service. After that you can agree with the renter on the terms, pick-up and return. We recommend meeting in a public place, following hygiene guidelines. Once the renter has received the product, he marks the order as fulfilled, in which case the lessor's fee is transferred to his account, the transfer takes about a week. Please note that the payment service provider Stripe does not charge an additional fee for the transfer, but the payment service provider PayPal charges the lessor a fee of approx. 2-5%. You can also receive rents directly to your Stripe account. Please note that taxes must be paid on all rental income, more information at vero.fi
You can create a new listing by clicking post a new listing, select the most appropriate category and possibly a subcategory, fill in all the required fields, describe more about the item in the field more information, please tell us more about the product. Finally, press save the listing.
Once you have found the product you would like to rent, specify the start and end dates for the rental, and go to Suggest a Rental. You can either choose Stripe or PayPal as your payment service provider. Payment will not be transferred to Renda until the lessor has approved the rental. Please note that sending a rental proposal is binding on the renter's side, if you want more information before proposing a rental, use the messaging service. You can send a public message if you believe that the reply is also useful for other users, but if the message concerns pick-up, time, etc., we recommend that you send the message as a private message. After the lessor has approved the rental proposal, you agree on the terms, appointment and pick-up using the messaging service. If the lessor does not accept the proposal within three days, the rental proposal will be canceled automatically. Once the product has been picked up, you need to confirm that you have received the product in the message service, so that the system knows the rental money can now be transferred to the lessor. Return the product as agreed, the product may have been rented on the next day, so the product should always be returned as agreed. Renda has the right to remove all users who do not follow the general instructions.
Is my personal information protected on the service?
When you register and add your personal information to the Service, the information will be stored on Sharetribe’s server. You can read more about security and how to process your information in the Privacy Policy.
What to do if I suspect abuse?